Romp n' Roll Northwest CharlotteClass Policies

We want everyone's experience at Romp n' Roll Northwest Charlotte to be filled with fun and adventure. However, in order to make that happen, we do have some basic rules that we must ask you to follow. Please let us know if you have any questions or concerns about any of our policies.

  • Under our new flexible membership plans, you can sign your child into and out of classes online, at your convenience.
  • Please grab a nametag for your child prior to class and if you are attending a parent-inclusive class, please also grab one for yourself.
  • If you are not able to attend a class for which you have registered, we request that you cancel yourself out of that class at least 12 hours before the classes start time. Canceling out of the class allows a person from the waitlist to be moved up into the class; therefore, the 12-hour time frame provides enough time to be able to attend.
  • Please dress yourself and your child in comfortable clothing.
  • Children can wear socks or go barefoot; however, all adults must wear socks. If you forget socks, we have them available for sale.
  • Shoes, coats, and other belongings should be placed in the appropriate areas in the lobby. We are not responsible for unattended items or those left by accident.
  • We request that children not wear clothing with glitter.
  • For parent-inclusive classes, you are responsible for your child's safety. Please stay within a hug's reach of your child.
  • To avoid potentially unsafe situations, please engage your child in the fun class activities.
  • Please limit the making and receiving of calls during class to emergencies only.
  • Please report any unsafe conditions or behavior to the Romp n' Roll Northwest Charlotte staff. If your child is playing in a manner that we deem to be unsafe, we have the right to ask you to leave the facility.
  • Please do not enter our storage closets at any time.
  • If you would like a piece of equipment moved or adjusted, please ask a staff member.
  • If your child puts any toys, instruments, or art materials in their mouth, please place the items in our "Yucky Bucket" or give them to the instructor so they may be cleaned.
  • No food or drink is allowed in the gym at any time.
  • We are a nut free facility. When bringing a snack for your child, please make sure it is nut free and that it is kept in the lobby.
  • Please refrain from chewing gum anywhere in the facility.
  • Class and Open Playtime schedules are subject to change.
  • A class can be canceled due to low enrollment.
  • If we cancel classes due to inclement weather, we will post a notice on our Facebook page.

Please do not attend class when you or your child are ill. If you or your child are sick, please take advantage of our flexible scheduling policy and return to class when everyone is healthy!

We want every child to be have an amazing time at Romp n' Roll Northwest Charlotte. While we know that children have wonderful moments, we also expect that there may be some difficult times as well. If your child is having a difficult time (tantrums, crying), we ask that you follow the following basic procedure:

  • Take a few minutes to see if your child will calm down - try to distract him/her by emphasizing the exciting activities in the class.
  • If your child is unable to calm down within a few minutes, please feel free to move your child to a quieter area away from the activity of the class (i.e., lobby, quiet area of the facility). Gently tell your child if he/she calms down s/he can go back into the activity.
  • Once your child has calmed down, bring him/her back into the class for more fun and learning.
  • If you have questions, please speak to your instructor for more ideas!
  • Grandparents, aunts, uncles, and family friends are more than welcome to attend class or Open Playtime, as space permits. On Saturday mornings, we request no more than two adults per child in the interest of space and safety.
  • Romp n' Roll Northwest Charlotte encourages you to bring friends who may be interested in joining. Please call ahead of time to make sure the class is not full.
  • Children attending a parent-inclusive class must do so under the care of someone 18 years of age or older, such as older siblings or babysitters.

Romp n' Roll Northwest Charlotte cannot accommodate non-enrolled siblings in any class. Infants who are worn or who remain in a car seat may be brought into class. If you have an older child at home on a Romp n' Roll Northwest Charlotte day who is typically in school, we ask that you make childcare arrangements for your non-enrolled child or reschedule your class. For safety reasons, non-enrolled children cannot remain in the lobby unattended during class.

  • Tuition and registration fees are non-refundable.
  • Romp n' Roll Northwest Charlotte will not be able to honor refund requests made due to absences.

Before canceling your membership with Romp n' Roll Northwest Charlotte, please consider the option of pausing your membership.

  • Pause: A great option if you need to take a short break. This option will freeze your payment and your ability to take classes or attend Open Playtime. To pause your membership, you must contact us and we will email you our "Romp n' Roll Pause/Cancel Request Form" to complete and submit online. Your change will be processed by the manager and you will receive an email confirmation with details on the specific dates of when your services will be paused. Your membership will be paused at the end of the current billing cycle and you may attend classes and Open Playtime until then. Your membership and autopay will resume at the end of your chosen pause period. Should you choose to cancel while on a pause, a payment equal to one month of tuition will be processed to your credit card on file and your membership will terminate at the end of that full billing cycle and you may attend classes and Open Playtime until then.
  • Cancel: This option will stop your membership entirely. To cancel your membership, you must contact us and we will email you our "Romp n' Roll Pause/Cancel Request Form" to complete and submit online. Once received, your change will be processed by the manager and you will receive an email confirmation that will detail the specific dates of when your services will end. We do require a 30-day notice to cancel your membership. If your payment falls during the 30-day window, your final payment will still process in full. You may attend classes and Open Playtime until the end of that payment window and please rejoin at any time!
  • As a member at Romp n' Roll Northwest Charlotte, please enjoy our free parent supervised Open Playtime as often as you want. Non-enrolled siblings, friends, and visitors must purchase an Open Playtime punch card to attend Open Playtime.
  • Open Playtime punch cards can be shared between siblings.

Please feel free to take pictures of your child for your personal use during any time you spend at Romp n' Roll Northwest Charlotte. Photography or video for any other purpose is strictly prohibited. We often take pictures during classes, Open Playtime, birthday parties, and other events. We reserve the right to use these photographs for promotional materials, which may or may not include print media, brochures, wall hangings, website photo gallery, etc. No compensation is paid for use of these photos. If for any reason you prefer that we not use pictures of you or your child, please let us know immediately.

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Charlotte Classes for Kids

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What To Expect at Your First Visit

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Romp n' Roll Northwest Charlotte Classes for Kids
I’ve been taking my daughter here since she was 9 months old and we love it! The staff is wonderful and it’s nice to meet other parents and their children. My daughter Claire especially loves Miss Izzy and Michelle! She learns so much from them and most importantly I trust leaving my child there for camp. I would d...
— Rowena Barr, Posted January 6th 2021 on google
Awesome developmental support for your kiddos! My wife and I work extremely hard for our money, and we are extremely picky about how we spend that money. We consider this a positive investment in our child's overall development and absolutely love the inclusive environment that RnR provides for its members. The staff i...
— Fight to Win of Belmont, Posted December 15th 2020 on google
My son really enjoys it there! I love the instructors Lizzy and heaven are always so patient and kind to the kids! I'm so happy you guys are open during these times! My son needs the social interaction, as well as the many other things he learns week after week!
— Just Gorgeous Braids, Posted December 12th 2020 on google
The instructor did her job well, the staff explained the memberships well, the prices are reasonable and good accommodations were made for Covid.
— David, Posted December 6th 2020 on google
This location was very clean. I was a little nervous about attending due to covid but all the staff and parents wore masks and required everyone use hand sanitizer. Staff was very professional and kind. My daughter had such a great time in the rhythm and roll class. The girl leading the class kept the kids very engaged...
— Chennel McCranie, Posted October 20th 2020 on google
Such an amazing place for kids! I have a 15 month old and a 3 yr old and they both had sooo much fun!! The staff was absolutely AMAZING!! Ms Kiana and Ms Heaven were the sweetest and took their time with each child to make them feel special! 💕
— Tiphani Gonzalez, Posted October 17th 2020 on facebook
The staff is the best, always friendly and welcoming. My son always looks forward to going and has a blast
— Lisa Brophy, Posted October 14th 2020 on google
I just brought my youngest to a 2 for tykes class here and he is worn out, he had a blast. The facility is clean and the employees were all wearing masks, I also never once felt that there were too many people to distance, we even had our own little table in the art room. Izzy was really great for helping my little one...
— Sarah Amedio, Posted October 14th 2020 on facebook
My daughter had such a great time at camp!! We can’t wait to send her back!
— Rebecca DeLucia, Posted August 16th 2020 on google
Class should be shuffled rotationally . Seems same class schedule same day/time and as we work full time , always ended up with going to same class again and again while our aim is to get exposure to different activity/class! Staff are super cool, teachers are awesome!!
— Dipankar Satpati, Posted March 17th 2020 on google
Love the crew, activities, and fun time at a place I feel safe to have my child go. Cannot wait to go back but am thankful they are still sharing the love through some online activities.
— Amber L H Drum, Posted March 16th 2020 on facebook
Romp and roll is our favorite part of the day! Cannot say enough good things about this place. The teachers are caring and personable and seem to really enjoy their jobs. My child has been going since he was 4 months old and he’s already learned so much!! I tell everyone about romp and roll because it’s the best!
— Lauren Baheri, Posted February 28th 2020 on google
Romp and roll is our favorite part of the day! Cannot say enough good things about this place. The teachers are caring and personable and seem to really enjoy their jobs. My child has been going since he was 4 months old and he’s already learned so much!! I tell everyone about romp and roll because it’s the best!
— Lauren Baheri, Posted February 28th 2020 on facebook
Wonderful instructors! Each brings something unique to the table. Tons of different types of classes to keep your toddler interested. Highly recommend.
— Dustin Klotz, Posted February 26th 2020 on google
I've been taking my son to romp and roll for about eight months now. He absolutely loves it! When we first started to go he was just crawling and had never been really in an environment with other kids besides his cousins. Now he is an energetic runner who is always excited to go to Rompy's house. Romp and roll has he...
— Shea, Posted February 25th 2020 on google
The atmosphere is ALWAYS inviting. They genuinely love children there. And my 3 year old has a ball every single time she's there. Michelle has one of the most beautiful personalities (Romp-n-roll My Holly)
— Nevaeh A, Posted February 22nd 2020 on google
This place is absolutely amazing! My daughter had her 4th birthday party at Romp n' Roll and our experience was EPIC! From the phone call to book her party to the actual party; the staff was very friendly, professional, nice, great attitude and awesome with the children. Everyone had so much fun and many great memories...
— LP Schifferle, Posted February 5th 2020 on google
We had our babies first birthday party this weekend. The staff was really awesome and took care of everything for us. We are so happy we chose this amazing place and all of the kids that came loved it. We are also members and our daughter is so happy when she sees that she is going for a class. Thank you!!
— Allan Flowers, Posted February 3rd 2020 on google
I have left a review before but had to delete it to write this one. We had our daughters birthday party here Saturday 2/1. They did such an amazing job! I can not even begin to praise them enough. they set everything up, which we had a lot of stuff we brought in. They made sure all the kids were happy and safe. serve ...
— Ashley Nicole Flowers, Posted February 3rd 2020 on facebook
So much fun for my Sweet Girl!! We will definitely be going back soon!!
— Melissa Jane, Posted January 25th 2020 on facebook