FAQs

Under our new flexible membership plans, you can sign your child into and out of classes online, at your convenience.

Please grab a nametag for your child prior to class and if you are attending a parent-inclusive class, please also grab one for yourself.

If you are not able to attend a class for which you have registered, we request that you cancel yourself out of that class at least 12 hours before the classes start time. Canceling out of the class allows a person from the waitlist to be moved up into the class; therefore, the 12-hour time frame provides enough time to be able to attend.

Please dress yourself and your child in comfortable clothing.
Children can wear socks or go barefoot; however, all adults must wear socks. If you forget socks, we have them available for sale.
Shoes, coats, and other belongings should be placed in the appropriate areas in the lobby. We are not responsible for unattended items or those left by accident.
We request that children not wear clothing with glitter.

For parent-inclusive classes, you are responsible for your child’s safety. Please stay within a hug’s reach of your child.
To avoid potentially unsafe situations, please engage your child in the fun class activities.
Please limit the making and receiving of calls during class to emergencies only.
Please report any unsafe conditions or behavior to the Romp n’ Roll staff. If your child is playing in a manner that we deem to be unsafe, we have the right to ask you to leave the facility.

Please do not enter our storage closets at any time.
If you would like a piece of equipment moved or adjusted, please ask a staff member.
If your child puts any toys, instruments, or art materials in their mouth, please place the items in our “Yucky Bucket” or give them to the instructor so they may be cleaned.

No food or drink is allowed in the gym at any time.
We are a nut free facility. When bringing a snack for your child, please make sure it is nut free and that it is kept in the lobby.
Please refrain from chewing gum anywhere in the facility.

Class and Open Playtime schedules are subject to change.
A class can be canceled due to low enrollment.
If we cancel classes due to inclement weather, we will post a notice on our Facebook page.

Please do not attend class when you or your child are ill. If you or your child are sick, please take advantage of our flexible scheduling policy and return to class when everyone is healthy!

We want every child to be have an amazing time at Romp n’ Roll. While we know that children have wonderful moments, we also expect that there may be some difficult times as well. If your child is having a difficult time (tantrums, crying), we ask that you follow the following basic procedure:

Take a few minutes to see if your child will calm down – try to distract him/her by emphasizing the exciting activities in the class.
If your child is unable to calm down within a few minutes, please feel free to move your child to a quieter area away from the activity of the class (i.e., lobby, quiet area of the facility). Gently tell your child if he/she calms down s/he can go back into the activity.
Once your child has calmed down, bring him/her back into the class for more fun and learning.
If you have questions, please speak to your instructor for more ideas!

Our program is designed for one grown up per child. If an additional grown up would like to attend, please speak with a staff member as we may have limitations due to space and safety.
Romp n’ Roll encourages you to bring friends who may be interested in joining. Please have your friend schedule their trial class online.
Children attending a grownup-inclusive class must do so under the care of an adult 18 years of age or older.

Romp n’ Roll cannot accommodate non-enrolled siblings in any class. Infants who are worn or who remain in a car seat may be brought into class. If you have an older child at home on a Romp n’ Roll day who is typically in school, we ask that you make childcare arrangements for your non-enrolled child or reschedule your class. For safety reasons, non-enrolled children cannot remain in the lobby unattended during class.

Tuition and registration fees are non-refundable.
Romp n’ Roll will not be able to honor refund requests made due to absences.

All memberships are subject to terms and conditions as agreed upon when purchasing membership.
Before canceling your membership with Romp n’ Roll, please consider the option of pausing your membership.

Cancellation Policy- Month to Month Memberships
Pause: A great option if you need to take a short break. This option will freeze your payment and your ability to take classes or attend Open Playtime. To pause your membership, you must contact us and we will email you our “Romp n’ Roll Pause/Cancel Request Form” to complete and submit online. Your change will be processed by the manager and you will receive an email confirmation with details on the specific dates of when your services will be paused. Your membership will be paused at the end of the current billing cycle and you may attend classes and Open Playtime until then. Your membership and autopay will resume at the end of your chosen pause period. Should you choose to cancel while on a pause, a payment equal to one month of tuition will be processed to your credit card on file and your membership will terminate at the end of that full billing cycle and you may attend classes and Open Playtime until then.
Cancel: This option will stop your membership entirely. To cancel your membership, you must contact us and we will email you our “Romp n’ Roll Pause/Cancel Request Form” to complete and submit online. Once received, your change will be processed by the manager and you will receive an email confirmation that will detail the specific dates of when your services will end. We do require a 30-day notice to cancel your membership. If your payment falls during the 30-day window, your final payment will still process in full. You may attend classes and Open Playtime until the end of that payment window and please rejoin at any time!
Cancellation Policy- Annual (Monthly) Memberships
Annual (Monthly) memberships will be charged to the credit card on file monthly during the 12 month continuous agreement and will auto renew on a month to month basis at the end of the agreement term, until canceled with 30 day notice. If you wish to cancel your membership, you must do so in writing. We require a 30-day notice to cancel your membership. If you want to cancel your membership before term of this Agreement is fulfilled, there will be a $99 cancellation fee. Membership may not be paused with the twelve (12) month membership.

As a member at Romp n’ Roll, please enjoy our free parent supervised Open Playtime as often as you want. Non-enrolled siblings, friends, and visitors must purchase an Open Playtime punch card to attend Open Playtime.
Open Playtime punch cards can be shared between siblings and friends.

Please feel free to take pictures of your child for your personal use during any time you spend at Romp n’ Roll. Photography or video for any other purpose is strictly prohibited. We often take pictures during classes, Open Playtime, birthday parties, and other events. We reserve the right to use these photographs for promotional materials, which may or may not include print media, brochures, wall hangings, website photo gallery, etc. No compensation is paid for use of these photos. If for any reason you prefer that we not use pictures of you or your child, please let us know immediately.

Our party package is packed with fun! Here’s what’s waiting for you:

• 90 minutes of private use of our colorful, kid-friendly facility.
• Energetic instructors ready to lead age-appropriate games, activities, and endless giggles.
• Online invitations to make party planning a breeze.
• Paper goods (yep, we’ve got you covered—plates, napkins, and utensils).
• The world-famous Disco Ball Bubble Dance Party—a party isn’t a party without it!
• And of course, lifelong memories for the birthday star and all their friends.

Your party includes up to 15 kids, but the more, the merrier! Additional children can join the fun for a small extra fee. 🎉

Ready to celebrate? Let’s make it unforgettable!

If they’re on the move, they count! Any child who’s not in a Baby Bjorn (or similar carrier), car seat, or stroller is considered a party guest.

Of course! Romp n’ Roll parties are for kids of all ages—young and young at heart. As long as everyone plays safely, they’re welcome to join the excitement. Just a heads-up: if anyone’s play gets a little too wild for our space, we may kindly ask them to take a break. Safety first, fun always!

Kids aged 3 and up can be dropped off to join the fun. But you may not want to—Romp n’ Roll parties are just as much fun for the parents as they are for the kids. Get ready to jump in and PLAY!

You’re welcome to arrive 10 minutes before your party time slot to get everything ready. Don’t worry—our amazing birthday team will be there to help you set up and make sure everything is perfect. All you need to bring is your party spirit! 🎉

Here are a few party tips to share with your guests to keep the fun rolling smoothly:

• Adults, don’t forget your socks! They’re required in the gym. (Don’t worry, we have extras for sale if you forget.)
• Kids can go barefoot or wear socks—either works for the fun!
• Release to Play Forms: Every child must have a parent or guardian complete and sign a Release to Play form to enter the gym. No form, no play—safety first!
• No glitter, please! We love sparkles, but glitter and the gym aren’t a good mix.
• Timing is key: Arrive 5 minutes before the party starts so no one misses the action. And plan to leave within 15 minutes of the party’s end so our team can tidy up and get ready for the next celebration.

Let your guests know, and we’ll take care of the rest!

We’re pros at throwing unforgettable parties, but a little teamwork goes a long way! Here’s how you can help:

• Arrive on time: Please plan to get here 10 minutes before your party starts. Romp n’ Roll may have a party before yours, so arriving earlier might not be possible. If you’re late, keep in mind your party will still end at the scheduled time.
• Sit back and enjoy the celebration: Once you arrive, let our team take care of the details. From activities to cleanup, we’ve got it all covered—your only job is to soak in the smiles and fun!
• Wrap it up promptly: We may have another celebration right after yours. Please ensure your party wraps up and departs within 15 minutes of the scheduled end time so our team can prep for the next round of fun.

Follow these tips, and we’ll make it a seamless, stress-free celebration for everyone! 🎉

We’ve got the essentials covered:

• A candle lighter (because no one wants to battle with matches).
• Plates, napkins, and utensils for all the little partygoers.
• A main table to display your treats and treasures.
• Online invitations

What do you bring?

• The cake and any other nut-free snacks you’d like to share.
• Candles to make those birthday wishes come true.
• Your camera to capture every laugh, smile, and bubble dance moment.
• Any themed party goods to make it uniquely yours.

Together, we’ll create a party that’s stress-free and unforgettable! 🎉

Many parents ask about tipping, and while it’s not required, it’s always appreciated! If your Romp n’ Roll party team goes above and beyond to make the celebration unforgettable, feel free to show your gratitude. Tips can be given in cash or added to your credit card—whatever works best for you!

Absolutely! Some Romp n’ Roll locations can accommodate up to 25 children beyond the included 15. There’s an additional cost per child, with pricing and capacity varying by location. Just check with your local Romp n’ Roll team, and we’ll help make it happen! 🎉

Romp n’ Roll is like all your favorite things rolled into one—times a million! Think about it: it’s more fun than an ice cream cone on the hottest day ever, cooler than the park, and WAY better than tagging along for errands (boring!).

Picture this: soft floors perfect for barefoot adventures. A trapeze, monkey bars, a rock wall, and the best bubble machine you’ve ever seen. Now add all your friends, awesome games like freeze dance and indoor snowball fights, and the coolest dance party around.

And guess what? You’re the star of it all! You get to wear a crown, eat cake, and soak in all the fun. Pretty awesome, right? That’s a Romp n’ Roll party!

We get it—Romp n’ Roll parties are the BEST! But after all that running, jumping, and dancing, you’ll need a little break to recharge (hello, nap time!). The fun doesn’t have to stop, though—Romp n’ Roll has tons of classes during the week!

And guess what? Once the grown-ups sign you up for classes, you’ll also get access to open gym—a lot like a birthday party, just without the cake and presents (but still super fun!). So, tell your parents you’re ready for more Romp n’ Roll adventures. We can’t wait to see you back here! 🎉

You sure can! All you really need to bring is the cake (or cupcakes), candles, and a camera to capture the magical moments—we’ve got plates, napkins, utensils, and even invitations covered.

Rompy’s party room and playspace are already decked out and party-ready, but if you’d like to add your own flair, feel free to bring decorations for the cake table or guest tables. For any hanging decorations, our team will handle those for you and place them in the designated spaces. This keeps our walls safe from tape, pins, or other damage. Let’s keep it festive and fun! 🎉

Here’s your party checklist:

• The cake or cupcakes (because birthday wishes need candles!).
• Candles for the cake.
• A camera to capture every magical moment.
• Socks for adults and kids who’ll be playing (or they can be purchased on-site)
• Any themed decorations you’d like to make the party uniquely yours.
• Any food you’d like us to serve your guests (nut-free, please!).
• Oh, and most importantly… don’t forget the birthday child! 😉

We’ve got everything else covered, so you can focus on having fun! 🎉

Maybe! 2-hour party time slots are usually only available for the last time frame of the day. Keep in mind, though, that we can’t extend parties on the day of the event, so if you’re interested in extra time, be sure to ask about it when booking. We’ll do our best to accommodate! 🎉

Your safety is our top priority! Here’s what you need to know:

• During a Super Birthday Bash, we recommend that all children enter the gym with an adult to keep things safe and fun. We require that children 3 years and younger be accompanied by an adult.
• Our equipment is designed for children under 6, so while older kids are welcome to join the fun, we ask that they stick to participating in the activities rather than using the equipment.
• Grown-ups, get ready to jump in! You’re encouraged to actively play and join the excitement—it’s not just for the kids!

With everyone involved and playing safely, this party is going to be a blast for all! 🎉

We understand plans can change! Here’s how our policy works:

• Full Refund: Cancel within 3 days of booking, and you’ll receive a full refund.
• After 3 Days: Reservations become non-refundable, but you can reschedule for a different date with a $100 re-booking fee.

We’ll do our best to accommodate your needs and make sure your celebration happens! 🎉