WilmingtonClass Policies

We want everyone's experience at Wilmington to be filled with fun and adventure. However, in order to make that happen, we do have some basic rules that we must ask you to follow. Please let us know if you have any questions or concerns about any of our policies.

  • Under our new flexible membership plans, you can sign your child into and out of classes online, at your convenience.
  • Please grab a nametag for your child prior to class and if you are attending a parent-inclusive class, please also grab one for yourself.
  • If your child is attending a parent-optional class, we require you to sign your child in and leave an emergency number. We request that you remain within 20 minutes of the location in case you should need to return quickly. Please return to pick up your child 5 minutes before the class is scheduled to end.
  • If the person picking up your child did not drop off your child, please indicate this on the sign in sheet. The person picking up your child must provide an I.D. or we will not release the child.
  • If you are not able to attend a class for which you have registered, we request that you cancel yourself out of that class at least 12 hours before the classes start time. Canceling out of the class allows a person from the waitlist to be moved up into the class; therefore, the 12-hour time frame provides enough time to be able to attend.
  • Please dress yourself and your child in comfortable clothing.
  • Children can wear socks or go barefoot; however, all adults must wear socks. If you forget socks, we have them available for sale.
  • Shoes, coats, and other belongings should be placed in the appropriate areas in the lobby. We are not responsible for unattended items or those left by accident.
  • We request that children not wear clothing with glitter.
  • For parent-inclusive classes, you are responsible for your child's safety. Please stay within a hug's reach of your child.
  • To avoid potentially unsafe situations, please engage your child in the fun class activities.
  • Please limit the making and receiving of calls during class to emergencies only.
  • Please report any unsafe conditions or behavior to the Wilmington staff. If your child is playing in a manner that we deem to be unsafe, we have the right to ask you to leave the facility.
  • Please do not enter our storage closets at any time.
  • If you would like a piece of equipment moved or adjusted, please ask a staff member.
  • If your child puts any toys, instruments, or art materials in their mouth, please place the items in our "Yucky Bucket" or give them to the instructor so they may be cleaned.
  • No food or drink is allowed in the gym at any time.
  • We are a nut free facility. When bringing a snack for your child, please make sure it is nut free and that it is kept in the lobby.
  • Please refrain from chewing gum anywhere in the facility.
  • Class and Open Playtime schedules are subject to change.
  • A class can be canceled due to low enrollment.
  • If we cancel classes due to inclement weather, we will post a notice on our Facebook page.

Please do not attend class when you or your child are ill. If you or your child are sick, please take advantage of our flexible scheduling policy and return to class when everyone is healthy!

We want every child to be have an amazing time at Wilmington. While we know that children have wonderful moments, we also expect that there may be some difficult times as well. If your child is having a difficult time (tantrums, crying), we ask that you follow the following basic procedure:

  • Take a few minutes to see if your child will calm down - try to distract him/her by emphasizing the exciting activities in the class.
  • If your child is unable to calm down within a few minutes, please feel free to move your child to a quieter area away from the activity of the class (i.e., lobby, quiet area of the facility). Gently tell your child if he/she calms down s/he can go back into the activity.
  • Once your child has calmed down, bring him/her back into the class for more fun and learning.
  • If you have questions, please speak to your instructor for more ideas!
  • Grandparents, aunts, uncles, and family friends are more than welcome to attend class or Open Playtime, as space permits. On Saturday mornings, we request no more than two adults per child in the interest of space and safety.
  • Wilmington encourages you to bring friends who may be interested in joining. Please call ahead of time to make sure the class is not full.
  • Children attending a parent-inclusive class must do so under the care of someone 18 years of age or older, such as older siblings or babysitters.

Wilmington cannot accommodate non-enrolled siblings in any class. Infants who are worn or who remain in a car seat may be brought into class. If you have an older child at home on a Wilmington day who is typically in school, we ask that you make childcare arrangements for your non-enrolled child or reschedule your class. For safety reasons, non-enrolled children cannot remain in the lobby unattended during class.

  • Tuition and registration fees are non-refundable.
  • Wilmington will not be able to honor refund requests made due to absences.

Before canceling your membership with Wilmington, please consider the option of pausing your membership.

  • Pause: A great option if you need to take a short break. This option will freeze your payment and your ability to take classes or attend Open Playtime. To pause your membership, you must fill out our "Membership Change Request Form" at our Membership desk. Once received, your change will be processed by the manager and you will receive an email confirmation with details on the specific dates of when your services will be paused. Your membership will be paused at the end of the current billing cycle and you may attend classes and Open Playtime until then. Your membership and autopay will resume at the end of your chosen pause period. Should you choose to cancel while on a pause, a payment equal to one month of tuition will be processed to your credit card on file and your membership will terminate at the end of that full billing cycle and you may attend classes and Open Playtime until then.
  • Cancel: This option will stop your Wilmington membership entirely. To cancel your membership, you must fill out our "Membership Change Request Form" at our Membership desk. Once received, your change will be processed by the manager and you will receive an email confirmation that will detail the specific dates of when your services will end. We do require a 30-day notice to cancel your membership. If your payment falls during the 30-day window, your final payment will still process in full. You may attend classes and Open Playtime until the end of that payment window and please rejoin at any time!
  • As a member at Wilmington, please enjoy our free parent supervised Open Playtime as often as you want. Non-enrolled siblings, friends, and visitors must purchase an Open Playtime punch card to attend Open Playtime.
  • Open Playtime punch cards can be shared between siblings and friends and do not expire.

Please feel free to take pictures of your child for your personal use during any time you spend at Wilmington. Photography or video for any other purpose is strictly prohibited. We often take pictures during classes, Open Playtime, birthday parties, and other events. We reserve the right to use these photographs for promotional materials, which may or may not include print media, brochures, wall hangings, website photo gallery, etc. No compensation is paid for use of these photos. If for any reason you prefer that we not use pictures of you or your child, please let us know immediately.

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Wilmington Classes for Kids
My son won a few classes and free gym time at an event. When I called to get more information and explained I had another child (21 months apart) and asked if I could put her in classes with him and pay, they were amazing, I lost the free gym time (it would not have worked with our schedule) but they were able to offer...
— Brittany C., Posted November 8th 2019 on yelp
Mr. Daniel was amazing with the kids. The transition times were appropriate to keep the kids entertained. My son really enjoyed himself.
— Natasha T., Posted October 29th 2019 on yelp
Staff is always friendly and they greet my child by name (and she loves that)! Her first birthday party was held here and the kids AND parents commented how organized it was and how they loved the activities. We always have a great time whether it's open play or a class.
— Mrs. Marsh, Posted October 22nd 2019 on google
The staff is wonderful and all employees are engaging! They remember my son and I both and always make sure to check in on everyone during each class. My son LOVES getting the chance to run around, explore new equipment/themes weekly and socialize. I love that it's a sade environment, everyone is friendly and I get to ...
— Abby F., Posted October 21st 2019 on yelp
My son just loves his time there! The classes are well structured for little, energetic people with plenty of options for free play and as well as encouragement for joining in on the group activities (musical instruments, singing games, bubbles, etc). I really appreciate how clean it is (using alcohol free hand sanitiz...
— Kristina E., Posted October 20th 2019 on yelp
Good place for kids enjoyment
— Manish Gupta, Posted September 19th 2019 on google
Mr. Daniel is the best.
— Yeongin Kim, Posted September 3rd 2019 on google
My 9 month old LOVES the Romp N Roll babies class with Miss Jessica!! We’ve been going for a few months now, and it is so fun to see how much she has progressed during the class activities. Miss Jessica is very personable and gets to know all the babies! She really seems to enjoy teaching and making each class educat...
— Hannah Robertson, Posted June 27th 2019 on google
Nice play school pre-k kids..
— Sridhar Srinivasan, Posted May 17th 2019 on google
We had my son's 4th birthday party here and they made it so easy! The staff was extremely friendly and helpful and the person running the birthday party was amazing! He had the kids engaged the whole time. Everyone had wonderful experience!
— Ashley Jones, Posted May 2nd 2019 on google
I really loved Romp n Roll! I'd always been curious about it and since it's a stone's throw away from my house, I'm not sure what took me so long to check it out! We went to the tumble tunes class and had a blast. I love that there are no shoes allowed in the facility. Adults must wear socks and children can wear socks...
— Lauri W., Posted April 17th 2019 on yelp
My children have loved Romp n' Roll (we go to the West End location in Glen Allen). They enjoy the mix of structured activities and free playtime during the classes. As a parent, it makes me happy to see the joy in their faces, not only during class but any time we talk about Romp n' Roll. I am also grateful for the pe...
— Lee Drummond, Posted April 17th 2019 on google
A wonderful place for kids to have a great time, learn, play, and be fit indeed. The classes goes by the age group and they have variety of sessions like gym, play, art and more coming. Timing works great for working people as most of the benefiting sessions are by or after 4.30 PM so you can come from your work and sp...
— Aravind Handset, Posted March 28th 2019 on google
I have used Romp 'n Roll for two years now for my daughter's birthdays & couldn't be happier! The place is clean & nice, the instructors are so fun & friendly & amazing with children, & the best part is that they take care of everything so you can just relax and enjoy your child's special day!
— Elizabeth Courts, Posted November 1st 2018 on google
The Romp n Roll staff members are so down to earth. They really know how to interact with the kids and get the kids to interact with one another.
— Paris Alford, Posted October 28th 2018 on google
We like Romp n Roll. My kid is very much interested in going to the classes everyday. I can see a big improvement in his communication and overall behavior since he started attending the classes. Instructors are very knowledgeable and caring.
— Godwin Mathew George, Posted October 22nd 2018 on google
We absolutely love Romp N Roll West End. Ms. Tracy and Ms. Zara are absolutely fantastic! So patient, kind, and helpful! I love bringing my daughter here!
— Caitlin Parker, Posted October 20th 2018 on google
Laura and Marie were absolutely wonderful and courteous. They not only care about the children, but they care about the parents as well! We will be coming back for sure!!!
— Bryant Pugh, Posted October 12th 2018 on google
Its everything ! The entire session is guaranteed to keep the kids occupied. Each week's theme is different and we get to choose what we want like music or art or gym. Both my kids loved romp n roll very much. Its very affordable as well.
— Divyah Natarajan, Posted October 11th 2018 on google
Love it. This place is just what I was looking for, for my son. I just wish it was a tiny bit closer.
— Brandy Winker, Posted October 11th 2018 on google