FAQs

Under our new flexible membership plans, you can sign your child into and out of classes online, at your convenience.

Please grab a nametag for your child prior to class and if you are attending a parent-inclusive class, please also grab one for yourself.

If you are not able to attend a class for which you have registered, we request that you cancel yourself out of that class at least 12 hours before the classes start time. Canceling out of the class allows a person from the waitlist to be moved up into the class; therefore, the 12-hour time frame provides enough time to be able to attend.

Please dress yourself and your child in comfortable clothing.
Children can wear socks or go barefoot; however, all adults must wear socks. If you forget socks, we have them available for sale.
Shoes, coats, and other belongings should be placed in the appropriate areas in the lobby. We are not responsible for unattended items or those left by accident.
We request that children not wear clothing with glitter.

For parent-inclusive classes, you are responsible for your child’s safety. Please stay within a hug’s reach of your child.
To avoid potentially unsafe situations, please engage your child in the fun class activities.
Please limit the making and receiving of calls during class to emergencies only.
Please report any unsafe conditions or behavior to the Romp n’ Roll staff. If your child is playing in a manner that we deem to be unsafe, we have the right to ask you to leave the facility.

Please do not enter our storage closets at any time.
If you would like a piece of equipment moved or adjusted, please ask a staff member.
If your child puts any toys, instruments, or art materials in their mouth, please place the items in our “Yucky Bucket” or give them to the instructor so they may be cleaned.

No food or drink is allowed in the gym at any time.
We are a nut free facility. When bringing a snack for your child, please make sure it is nut free and that it is kept in the lobby.
Please refrain from chewing gum anywhere in the facility.

Class and Open Playtime schedules are subject to change.
A class can be canceled due to low enrollment.
If we cancel classes due to inclement weather, we will post a notice on our Facebook page.

Please do not attend class when you or your child are ill. If you or your child are sick, please take advantage of our flexible scheduling policy and return to class when everyone is healthy!

We want every child to be have an amazing time at Romp n’ Roll. While we know that children have wonderful moments, we also expect that there may be some difficult times as well. If your child is having a difficult time (tantrums, crying), we ask that you follow the following basic procedure:

Take a few minutes to see if your child will calm down – try to distract him/her by emphasizing the exciting activities in the class.
If your child is unable to calm down within a few minutes, please feel free to move your child to a quieter area away from the activity of the class (i.e., lobby, quiet area of the facility). Gently tell your child if he/she calms down s/he can go back into the activity.
Once your child has calmed down, bring him/her back into the class for more fun and learning.
If you have questions, please speak to your instructor for more ideas!

Our program is designed for one grown up per child. If an additional grown up would like to attend, please speak with a staff member as we may have limitations due to space and safety.
Romp n’ Roll encourages you to bring friends who may be interested in joining. Please have your friend schedule their trial class online.
Children attending a grownup-inclusive class must do so under the care of an adult 18 years of age or older.

Romp n’ Roll cannot accommodate non-enrolled siblings in any class. Infants who are worn or who remain in a car seat may be brought into class. If you have an older child at home on a Romp n’ Roll day who is typically in school, we ask that you make childcare arrangements for your non-enrolled child or reschedule your class. For safety reasons, non-enrolled children cannot remain in the lobby unattended during class.

Tuition and registration fees are non-refundable.
Romp n’ Roll will not be able to honor refund requests made due to absences.

All memberships are subject to terms and conditions as agreed upon when purchasing membership.
Before canceling your membership with Romp n’ Roll, please consider the option of pausing your membership.

Cancellation Policy- Month to Month Memberships
Pause: A great option if you need to take a short break. This option will freeze your payment and your ability to take classes or attend Open Playtime. To pause your membership, you must contact us and we will email you our “Romp n’ Roll Pause/Cancel Request Form” to complete and submit online. Your change will be processed by the manager and you will receive an email confirmation with details on the specific dates of when your services will be paused. Your membership will be paused at the end of the current billing cycle and you may attend classes and Open Playtime until then. Your membership and autopay will resume at the end of your chosen pause period. Should you choose to cancel while on a pause, a payment equal to one month of tuition will be processed to your credit card on file and your membership will terminate at the end of that full billing cycle and you may attend classes and Open Playtime until then.
Cancel: This option will stop your membership entirely. To cancel your membership, you must contact us and we will email you our “Romp n’ Roll Pause/Cancel Request Form” to complete and submit online. Once received, your change will be processed by the manager and you will receive an email confirmation that will detail the specific dates of when your services will end. We do require a 30-day notice to cancel your membership. If your payment falls during the 30-day window, your final payment will still process in full. You may attend classes and Open Playtime until the end of that payment window and please rejoin at any time!
Cancellation Policy- Annual (Monthly) Memberships
Annual (Monthly) memberships will be charged to the credit card on file monthly during the 12 month continuous agreement and will auto renew on a month to month basis at the end of the agreement term, until canceled with 30 day notice. If you wish to cancel your membership, you must do so in writing. We require a 30-day notice to cancel your membership. If you want to cancel your membership before term of this Agreement is fulfilled, there will be a $99 cancellation fee. Membership may not be paused with the twelve (12) month membership.

As a member at Romp n’ Roll, please enjoy our free parent supervised Open Playtime as often as you want. Non-enrolled siblings, friends, and visitors must purchase an Open Playtime punch card to attend Open Playtime.
Open Playtime punch cards can be shared between siblings and friends.

Please feel free to take pictures of your child for your personal use during any time you spend at Romp n’ Roll. Photography or video for any other purpose is strictly prohibited. We often take pictures during classes, Open Playtime, birthday parties, and other events. We reserve the right to use these photographs for promotional materials, which may or may not include print media, brochures, wall hangings, website photo gallery, etc. No compensation is paid for use of these photos. If for any reason you prefer that we not use pictures of you or your child, please let us know immediately.

Your party package includes 90 minutes private use of the facility, up to 15 guests, online invitations, and paper goods.

Any child in attendance that is not held in a Baby Bjorn (or similar), a car seat or a stroller is counted as a party guest.

Absolutely. Any child can attend a Romp n’ Roll party regardless of age providing s/he plays safely. Please note that we reserve the right to ask any child playing unsafely (in our sole discretion) to discontinue play.

For private parties, children must be 3 years old to be dropped off.

You can arrive 10 minutes prior to your party time slot. Our birthday team will be available to assist you during set up.

Adults must wear socks in the gym. (We have them for sale if they forget.)
Children may wear socks or go barefooted.
Parents/guardians must complete and sign a release to play form for their child(ren) in order to enter the gym room. We will refuse admittance to those that do not.
Please do not bring or wear anything with glitter.
Please plan to arrive 5 minutes before the party start-time so no one misses the fun!
Please depart from the facility within 15 minutes of the scheduled end time so that the staff may clean up and/or prepare for the next party.

Romp n’ Roll may be hosting a party before yours, so please arrive 10 minutes before the start of your party. In the event that you arrive late for your party, it will still end at the scheduled time.
Romp n’ Roll may be hosting a party after yours, so please ensure that your party departs from the facility within 15 minutes of the scheduled end time so that the staff may clean up and/or prepare for the next party.

We provide: a candle lighter, plates, napkins, utensils, main table, and online invitations that are included in your confirmation email.
You provide: cake and any other nut-free food you wish, candles for your cake, your camera, and any themed party goods.

Many parents ask us about our policy on tipping. Tips are welcomed if the birthday party exceeds your expectations. Tips are accepted in cash or on your credit card

Yes! Some locations go up to 25 guests outside of the included 15. There is an additional cost per child, and that capacity and price varies per location.

Romp n’ Roll is more fun than an ice cream cone on a hot summer day, more fun than going to the park and WAY more fun than running errands with mom (yuck!). Imagine your dream place. Does it have soft floors and can you run around barefoot? Does it have a trapeze and monkey bars and a rock wall and a super cool bubble machine? Now imagine a big party there with ALL your friends. Are you running around like crazy, playing cool games like freeze dance, having an indoor snowball fight and dancing your tushies off? Oh, and are you the star? Do you get to wear a crown and eat cake? Yeah, that’s pretty fun, huh? That’s Romp n’ Roll.

We know, we know. A party at Romp n’ Roll is just about the most fun you can have, but trust us, you’ll play so hard, you’ll definitely want to go home and sleep for a while afterwards! But remember, Romp n’ Roll has a so many classes that you can come to during the week and once the grown ups enroll you in one of our classes, you’ll get to come to open gym (which is a lot like a birthday party, without the cake and presents, of course). So, talk to your parents about signing you up! We’d love to have you back at Romp n’ Roll!

You are only required to bring the cake (or cupcakes), candles, and your camera to capture the magical moments. We provide the plates, napkins, and utensils for serving the food. We also offer invitations if desired.
Rompy’s party room and playspace are party ready! While you’re welcome to bring decorations that may be placed on the cake and/or guest tables, our policy is that any hanging decorations may only be placed by our team on the space provided. This is to protect our walls from any damage due to tape, pins, etc.

Any special theme-related decor, and any food you wish for us to serve your guests. Socks, oh, and don’t forget the birthday child! 😉

2 hour party time frames are typically only available for the last time frame of the day. We do not extend parties the day of the event. All questions for extensions should be asked upon booking.

It’s recommended that all children enter the gym with an adult during a Super Birthday Bash. Our equipment is designed for children under 6. Although all other guests and grown ups are welcome, for safety purposes please do not use the equipment.

Reservations can be canceled within 3 days of booking for a full refund. After three days, reservations are non-refundable, but a re-booking for another date is possible with a fee of $100.