Romp n' Roll West End

Romp n' Roll West EndClass Policies

We want everyone's experience at Romp n' Roll West End to be filled with fun and adventure. However, in order to make that happen, we do have some basic rules that we must ask you to follow. Please let us know if you have any questions or concerns about any of our policies.

  • Under our new flexible membership plans, you can sign your child into and out of classes online, at your convenience.
  • Please grab a nametag for your child prior to class and if you are attending a parent-inclusive class, please also grab one for yourself.
  • If you are not able to attend a class for which you have registered, we request that you cancel yourself out of that class at least 12 hours before the classes start time. Canceling out of the class allows a person from the waitlist to be moved up into the class; therefore, the 12-hour time frame provides enough time to be able to attend.
  • Please dress yourself and your child in comfortable clothing.
  • Children can wear socks or go barefoot; however, all adults must wear socks. If you forget socks, we have them available for sale.
  • Shoes, coats, and other belongings should be placed in the appropriate areas in the lobby. We are not responsible for unattended items or those left by accident.
  • We request that children not wear clothing with glitter.
  • For parent-inclusive classes, you are responsible for your child's safety. Please stay within a hug's reach of your child.
  • To avoid potentially unsafe situations, please engage your child in the fun class activities.
  • Please limit the making and receiving of calls during class to emergencies only.
  • Please report any unsafe conditions or behavior to the Romp n' Roll West End staff. If your child is playing in a manner that we deem to be unsafe, we have the right to ask you to leave the facility.
  • Please do not enter our storage closets at any time.
  • If you would like a piece of equipment moved or adjusted, please ask a staff member.
  • If your child puts any toys, instruments, or art materials in their mouth, please place the items in our "Yucky Bucket" or give them to the instructor so they may be cleaned.
  • No food or drink is allowed in the gym at any time.
  • We are a nut free facility. When bringing a snack for your child, please make sure it is nut free and that it is kept in the lobby.
  • Please refrain from chewing gum anywhere in the facility.
  • Class and Open Playtime schedules are subject to change.
  • A class can be canceled due to low enrollment.
  • If we cancel classes due to inclement weather, we will post a notice on our Facebook page.

Please do not attend class when you or your child are ill. If you or your child are sick, please take advantage of our flexible scheduling policy and return to class when everyone is healthy!

We want every child to be have an amazing time at Romp n' Roll West End. While we know that children have wonderful moments, we also expect that there may be some difficult times as well. If your child is having a difficult time (tantrums, crying), we ask that you follow the following basic procedure:

  • Take a few minutes to see if your child will calm down - try to distract him/her by emphasizing the exciting activities in the class.
  • If your child is unable to calm down within a few minutes, please feel free to move your child to a quieter area away from the activity of the class (i.e., lobby, quiet area of the facility). Gently tell your child if he/she calms down s/he can go back into the activity.
  • Once your child has calmed down, bring him/her back into the class for more fun and learning.
  • If you have questions, please speak to your instructor for more ideas!
  • Our program is designed for one grown up per child. If an additional grown up would like to attend, please speak with a staff member as we may have limitations due to space and safety.
  • Romp n' Roll West End encourages you to bring friends who may be interested in joining. Please have your friend schedule their trial class online.
  • Children attending a grownup-inclusive class must do so under the care of an adult 18 years of age or older.

Romp n' Roll West End cannot accommodate non-enrolled siblings in any class. Infants who are worn or who remain in a car seat may be brought into class. If you have an older child at home on a Romp n' Roll West End day who is typically in school, we ask that you make childcare arrangements for your non-enrolled child or reschedule your class. For safety reasons, non-enrolled children cannot remain in the lobby unattended during class.

  • Tuition and registration fees are non-refundable.
  • Romp n' Roll West End will not be able to honor refund requests made due to absences.

All memberships are subject to terms and conditions as agreed upon when purchasing membership.
Before canceling your membership with Romp n' Roll West End, please consider the option of pausing your membership.

Cancellation Policy- Month to Month Memberships

  • Pause: A great option if you need to take a short break. This option will freeze your payment and your ability to take classes or attend Open Playtime. To pause your membership, you must contact us and we will email you our "Romp n' Roll Pause/Cancel Request Form" to complete and submit online. Your change will be processed by the manager and you will receive an email confirmation with details on the specific dates of when your services will be paused. Your membership will be paused at the end of the current billing cycle and you may attend classes and Open Playtime until then. Your membership and autopay will resume at the end of your chosen pause period. Should you choose to cancel while on a pause, a payment equal to one month of tuition will be processed to your credit card on file and your membership will terminate at the end of that full billing cycle and you may attend classes and Open Playtime until then.
  • Cancel: This option will stop your membership entirely. To cancel your membership, you must contact us and we will email you our "Romp n' Roll Pause/Cancel Request Form" to complete and submit online. Once received, your change will be processed by the manager and you will receive an email confirmation that will detail the specific dates of when your services will end. We do require a 30-day notice to cancel your membership. If your payment falls during the 30-day window, your final payment will still process in full. You may attend classes and Open Playtime until the end of that payment window and please rejoin at any time!

Cancellation Policy- Annual (Monthly) Memberships

  • Annual (Monthly) memberships will be charged to the credit card on file monthly during the 12 month continuous agreement and will auto renew on a month to month basis at the end of the agreement term, until canceled with 30 day notice. If you wish to cancel your membership, you must do so in writing. We require a 30-day notice to cancel your membership. If you want to cancel your membership before term of this Agreement is fulfilled, there will be a $99 cancellation fee. Membership may not be paused with the twelve (12) month membership.
  • As a member at Romp n' Roll West End, please enjoy our free parent supervised Open Playtime as often as you want. Non-enrolled siblings, friends, and visitors must purchase an Open Playtime punch card to attend Open Playtime.
  • Open Playtime punch cards can be shared between siblings.

Please feel free to take pictures of your child for your personal use during any time you spend at Romp n' Roll West End. Photography or video for any other purpose is strictly prohibited. We often take pictures during classes, Open Playtime, birthday parties, and other events. We reserve the right to use these photographs for promotional materials, which may or may not include print media, brochures, wall hangings, website photo gallery, etc. No compensation is paid for use of these photos. If for any reason you prefer that we not use pictures of you or your child, please let us know immediately.

Have questions for Romp n' Roll West End?

Glen Allen Classes for Kids

Contact Romp n' Roll West End and we will get back to you shortly.

What To Expect at Your First Visit

$10 Trial Class Pricing/ Memberships

Romp n' Roll West End Classes for Kids
Clean, friendly staff, great variety of soft play items
— Kim Stockwell, Posted March 14th 2023 on google
They always take great care of the kids. And give feedback at pick up so parents know how the day was. Highly recommend Kids Night In!
— Katelyn Baybutt, Posted March 13th 2023 on google
The staff and the grouping of kids is wonderful. The only reason not a perfect score is some of the play area equipment is well worn and could use a refresh.
— Mystykalbaby1979, Posted March 11th 2023 on google
We did the Parents Night Out. My kids had a blast and the staff was absolutely fantastic. Thank you for offering this service!
— Candice Wilder, Posted March 11th 2023 on google
Such a fun experience for my little one, Staff are friendly and personable with both the kids and parents.
— pooja patel, Posted February 6th 2023 on google
My 2.5 year loves when she knows we are going to go see Rompy and Friends! She is able to get a lot of energy out with the gym activities and I have enjoyed watching her social skills grow and develop over the last year!
— Carly Emerick, Posted January 30th 2023 on google
We have had a party in each store, southside n west end. Both locations were great and the staff was helpful n patient. I had a lot of 1-5 yr olds and they had a ball! The staff decorated the room beautifully and quickly. I arrived late but you wouldn’t know it. I will recommend them and am thinking about joining.
— Dees Bailbonds, Posted January 10th 2023 on google
Perfect for little ones to socialize, learn sharing and how to follow instructions and so much more! Romp n' Roll has a lot to offer.
— Brook Pollard, Posted January 9th 2023 on google
This is my daughter's very first drop off play place/camp/daycare of any kind. She has been at home since she was born. She absolutely loves it and it makes me feel so much better "letting go." The entire staff is absolutely amazing! They all know my daughter by name, they're extremely friendly with every visit, and th...
— Tim McGarvey, Posted January 4th 2023 on google
They were very accommodating!! My son wasn’t feeling participating in the group activities and jayda told us that it was perfectly okay!! Absolutely loved our trial class
— Sarah Carney, Posted November 12th 2022 on google
My 11 month old loved it! I did as well as to how every area is baby safe and he could climb, crawl and just let lose. The class was cute with Miss Ashanti and it was fun how they got a few minutes of free play before coming back into it. Will definitely be applying for a membership. I work from home so he's with me al...
— Ana, Posted October 25th 2022 on google
Had my daughters first birthday with Romp n Roll west end and I was ABSOLUTELY POSITIVELY blown away. It was so much fun. They made set up and clean up a breeze. The kids stayed entertained and the staff was amazing. So attentive, fun, and friendly. Highly recommend!
— Alexis Ann, Posted October 23rd 2022 on google
We had a wonderful experience at 2 for tykes. The staff were fantastic, the facility was spanking clean and my son had the time of his life!
— Meagan Stone, Posted October 8th 2022 on google
We love it here. The staff and environmrnt are wonderful. Excellent for socialization, excercise and learning.
— CRYSTAL Nuckols, Posted September 27th 2022 on google
Amazing and attentive Kids Night out staff.
— Terrencia Flournoy, Posted September 10th 2022 on google
Romp n Roll is an awesome place!!! The classes are so much fun. My son who’s 3 literally asks to come everyday. It’s his favorite place. We take classes and do Parents Morning Out as well as Open Playtime. We’ve been coming for about a year now and my son loves it. I honestly wish you all were a preschool. It’s...
— Respectapole Dance Fitness Elaine, Posted July 12th 2022 on google
My son loves Romp n' Roll! Each class is engaging and fun as well as the teachers are great with kids/leading a class. It's always a great experience! :)
— N. C., Posted July 6th 2022 on google
Amazing place and Amazing staff!! Been to birthday parties and dropped off for Moms morning out. Our little one absolutely loves this place! Do yourself and your kids a favor and take them here!
— Jason Nicholas, Posted July 6th 2022 on google
We attended a 1-hour trial class. What we liked: -Good size small group -Structured but not micromanaged/forced -Good pace for age group (around 2 years) -Variety, different activities -Climate-controlled, nice change of pace/break from humid heat Why we probably will NOT become members: -monthly membership costs mor...
— Angela Al Hasani, Posted June 16th 2022 on google
I am very pleased with my experience at Rompn Roll. The staff are very friendly. Easy to manage the schedule too! Also my child loves it there! He looks forward to going there everyday!
— Teacher Joan, Posted June 6th 2022 on google