Romp n' Roll West EndClass Policies

We want everyone's experience at Romp n' Roll West End to be filled with fun and adventure. However, in order to make that happen, we do have some basic rules that we must ask you to follow. Please let us know if you have any questions or concerns about any of our policies.

  • Under our new flexible membership plans, you can sign your child into and out of classes online, at your convenience.
  • Please grab a nametag for your child prior to class and if you are attending a parent-inclusive class, please also grab one for yourself.
  • If you are not able to attend a class for which you have registered, we request that you cancel yourself out of that class at least 12 hours before the classes start time. Canceling out of the class allows a person from the waitlist to be moved up into the class; therefore, the 12-hour time frame provides enough time to be able to attend.
  • Please dress yourself and your child in comfortable clothing.
  • Children can wear socks or go barefoot; however, all adults must wear socks. If you forget socks, we have them available for sale.
  • Shoes, coats, and other belongings should be placed in the appropriate areas in the lobby. We are not responsible for unattended items or those left by accident.
  • We request that children not wear clothing with glitter.
  • For parent-inclusive classes, you are responsible for your child's safety. Please stay within a hug's reach of your child.
  • To avoid potentially unsafe situations, please engage your child in the fun class activities.
  • Please limit the making and receiving of calls during class to emergencies only.
  • Please report any unsafe conditions or behavior to the Romp n' Roll West End staff. If your child is playing in a manner that we deem to be unsafe, we have the right to ask you to leave the facility.
  • Please do not enter our storage closets at any time.
  • If you would like a piece of equipment moved or adjusted, please ask a staff member.
  • If your child puts any toys, instruments, or art materials in their mouth, please place the items in our "Yucky Bucket" or give them to the instructor so they may be cleaned.
  • No food or drink is allowed in the gym at any time.
  • We are a nut free facility. When bringing a snack for your child, please make sure it is nut free and that it is kept in the lobby.
  • Please refrain from chewing gum anywhere in the facility.
  • Class and Open Playtime schedules are subject to change.
  • A class can be canceled due to low enrollment.
  • If we cancel classes due to inclement weather, we will post a notice on our Facebook page.

Please do not attend class when you or your child are ill. If you or your child are sick, please take advantage of our flexible scheduling policy and return to class when everyone is healthy!

We want every child to be have an amazing time at Romp n' Roll West End. While we know that children have wonderful moments, we also expect that there may be some difficult times as well. If your child is having a difficult time (tantrums, crying), we ask that you follow the following basic procedure:

  • Take a few minutes to see if your child will calm down - try to distract him/her by emphasizing the exciting activities in the class.
  • If your child is unable to calm down within a few minutes, please feel free to move your child to a quieter area away from the activity of the class (i.e., lobby, quiet area of the facility). Gently tell your child if he/she calms down s/he can go back into the activity.
  • Once your child has calmed down, bring him/her back into the class for more fun and learning.
  • If you have questions, please speak to your instructor for more ideas!
  • Grandparents, aunts, uncles, and family friends are more than welcome to attend class or Open Playtime, as space permits. On Saturday mornings, we request no more than two adults per child in the interest of space and safety.
  • Romp n' Roll West End encourages you to bring friends who may be interested in joining. Please call ahead of time to make sure the class is not full.
  • Children attending a parent-inclusive class must do so under the care of someone 18 years of age or older, such as older siblings or babysitters.

Romp n' Roll West End cannot accommodate non-enrolled siblings in any class. Infants who are worn or who remain in a car seat may be brought into class. If you have an older child at home on a Romp n' Roll West End day who is typically in school, we ask that you make childcare arrangements for your non-enrolled child or reschedule your class. For safety reasons, non-enrolled children cannot remain in the lobby unattended during class.

  • Tuition and registration fees are non-refundable.
  • Romp n' Roll West End will not be able to honor refund requests made due to absences.

All memberships are subject to terms and conditions as agreed upon when purchasing membership.
Before canceling your membership with Romp n' Roll West End, please consider the option of pausing your membership.

Cancellation Policy- Month to Month Memberships

  • Pause: A great option if you need to take a short break. This option will freeze your payment and your ability to take classes or attend Open Playtime. To pause your membership, you must contact us and we will email you our "Romp n' Roll Pause/Cancel Request Form" to complete and submit online. Your change will be processed by the manager and you will receive an email confirmation with details on the specific dates of when your services will be paused. Your membership will be paused at the end of the current billing cycle and you may attend classes and Open Playtime until then. Your membership and autopay will resume at the end of your chosen pause period. Should you choose to cancel while on a pause, a payment equal to one month of tuition will be processed to your credit card on file and your membership will terminate at the end of that full billing cycle and you may attend classes and Open Playtime until then.
  • Cancel: This option will stop your membership entirely. To cancel your membership, you must contact us and we will email you our "Romp n' Roll Pause/Cancel Request Form" to complete and submit online. Once received, your change will be processed by the manager and you will receive an email confirmation that will detail the specific dates of when your services will end. We do require a 30-day notice to cancel your membership. If your payment falls during the 30-day window, your final payment will still process in full. You may attend classes and Open Playtime until the end of that payment window and please rejoin at any time!

Cancellation Policy- Annual (Monthly) Memberships

  • Annual (Monthly) memberships will be charged to the credit card on file monthly during the 12 month continuous agreement and will auto renew on a month to month basis at the end of the agreement term, until canceled with 30 day notice. If you wish to cancel your membership, you must do so in writing. We require a 30-day notice to cancel your membership. If you want to cancel your membership before term of this Agreement is fulfilled, there will be a $99 cancellation fee. Membership may not be paused with the twelve (12) month membership.
  • As a member at Romp n' Roll West End, please enjoy our free parent supervised Open Playtime as often as you want. Non-enrolled siblings, friends, and visitors must purchase an Open Playtime punch card to attend Open Playtime.
  • Open Playtime punch cards can be shared between siblings.

Please feel free to take pictures of your child for your personal use during any time you spend at Romp n' Roll West End. Photography or video for any other purpose is strictly prohibited. We often take pictures during classes, Open Playtime, birthday parties, and other events. We reserve the right to use these photographs for promotional materials, which may or may not include print media, brochures, wall hangings, website photo gallery, etc. No compensation is paid for use of these photos. If for any reason you prefer that we not use pictures of you or your child, please let us know immediately.

Have questions for Romp n' Roll West End?

Glen Allen Classes for Kids

Contact Romp n' Roll West End and we will get back to you shortly.

What To Expect at Your First Visit

$10 Trial Class Pricing/ Memberships

Romp n' Roll West End Classes for Kids
My son and I had an awesome time. The instructor was very friendly and warm to my son. It was his first time interacting with other children and people outside of his immediate family so we definitely appreciated the instructor’s approach. The activities were very age appropriate and fun.
— Rashaniqe Brooks, Posted October 19th 2021 on google
Mr. Price is a talented entertainer and was very patient with the children. He went above and beyond to make sure everyone was taken care of including the adults. He has a theatrical quality that is perfect for keeping children entertained! The whole place is well run, and clean. Would definitely recommend.
— Harrison Williams, Posted September 21st 2021 on google
I have a 10 month old son who LOVES Romp n' Roll and I love getting to watch him have so much fun interacting with others and the environment. The staff is phenomenal - a special mention to Laura whose love for the babies creates such a welcoming atmosphere. The classes are always age appropriate and I appreciate that ...
— Virginia Sloane, Posted July 14th 2021 on google
This place is amazing for kids. I 😘 ve all the activities in the gym class.
— Javier Echavarria, Posted July 12th 2021 on google
Terrific staff!
— Marcus Jackson, Posted July 10th 2021 on google
Lots of safe and fun options to explore. Friendly and educated staff on developmental practices. I felt very welcomed and it was a great way to socialize with other adults and children!
— Kim Stanczak, Posted July 3rd 2021 on google
"I want to give a big compliment to Sarah! She does a fantastic job! I know the kids are going to have an enjoyable time with her!! She is excellent at switching up activities and engaging the children so they don't get bored. Sarah also explains all she is doing to the parents so a good experience is had by all. Thank...
— Kelly Maitland, Posted July 1st 2021 on google
My son has so much fun visiting Rompy's house, it’s a great chance for him to run, learn, & play! He loves it!
— William, Posted June 26th 2021 on google
First, I so appreciate how Romp & Roll offers a $10 trial class so that we could get an idea of what we’d be paying for before made a membership commitment. Second, they are so welcoming and friendly! We were greeted when we first came in, given name tags, and were talked through what to expect for the class. During ...
— Jessica Deal, Posted June 26th 2021 on google
This is one of the only places where we can take our child to engage with other kids her age. Our child was born right before COVID and as a result hasn’t been able to engage with other kids. This place is great to help her get socialized, have some structure, and help prepare her for what to expect in preschool. She...
— Gg Fri, Posted June 23rd 2021 on google
We absolutely love this place- from the sweet receptionist to the wonderful teachers. We always feel welcomed and they always are willing to help. We started our baby a little after 3 months and although there not a lot they can do, she was exhausted after, we loved her being able to socialize with other kids and be ab...
— Log into Facebook | Facebook, Posted June 9th 2021 on facebook
There aren’t enough amazing things to say about Romp n Roll West End! We have been taking our son here since he was an infant. He attends the day camp currently as a 3yr old and he absolutely loves it. He has grown so much and we have seen his speech/communication skills grow as well as his fine motor skills develop!...
— Robert Davis, Posted June 1st 2021 on google
Mr. Daniel is awesome and does a great job with science class. My daughter loves all the experiments he does each week ❤️Thanks Mr. Daniel
— Log into Facebook | Facebook, Posted May 10th 2021 on facebook
The staff was over the top wonderful. My son had so much fun with them all. We have been once before and he never stopped asking to go back again! We are going to make Friday night his "Romp n Roll Fun Night"!!!
— shannon crockett, Posted May 1st 2021 on google
We had an incredible first experience! Mr Daniel was absolutely amazing! He knew all of the kids names and recognized that we were new and took the time to make us feel incredibly welcome. He made sure I knew what to expect from class and was super patient. The class itself was great, but I was most impressed with Mr D...
— Austin Farley, Posted March 25th 2021 on google
We had a GREAT first experience at Romp n’ Roll today! I was so impressed by how friendly and welcoming the environment was. The most impressive thing about the experience was Mr. Daniel. He made sure to greet all of the children by name, he worked incredibly well with them, and was super attentive to making us comfo...
— Log into Facebook | Facebook, Posted March 24th 2021 on facebook
My daughter is 18 months old and is an only child. She has had minimal interaction with other babies in her life due to the pandemic. It was beginning to impact her social development and so I looked online for places I could bring her where she would be likely to get that interaction. Romp n roll was the obvious choi...
— CMC, Posted March 19th 2021 on google
My granddaughter gets all excited and always looks forward to her “school”. 😄😄😄
— Log into Facebook | Facebook, Posted March 18th 2021 on facebook
Romp n' Roll is good, clean fun and better than Gymboree. I went here when I was little. The staff is really well-trained and they don't talk down to kids, the gym equipment is fun, and the songs are catchy (mostly sung to the tune of public domain songs, which I don't like). Overall, take your kids to Romp n Roll for ...
— Playtime, All the Time: CBeebies Utopia, Posted March 12th 2021 on google
My son absolutely enjoys the classes here, each teacher we've come across has been very personable and engaging. We also like that each time we've come we see first hand how thoroughly the place gets cleaned which is important to us.
— Log into Facebook | Facebook, Posted March 11th 2021 on facebook