Posted on Jul 7th 2017
Anyone who has run a business knows that customer satisfaction is key to success. When customers are happy, the bottom line reflects it. At Romp n’ Roll, we take our customer satisfaction seriously, providing an experience that delights parents, caretakers and children time after time. We aim to be the top educational enrichment service provider for children ages 3 months through 5 years old. And if you look at what our customers have to say, you’ll see that we’re consistently achieving our goal.
“Customer satisfaction is the reason for the success of our franchise,” says Romp n’ Roll co-founder and CEO Michael Barnett. “Everything that we do, from the design of our facilities to the training of our franchisees and staff to our carefully crafted curriculum, serves to give parents, caretakers and kids an unforgettable experience that will keep them coming back for more. We’re excited to work with franchisees who share this desire as we expand our operations throughout the United States.”
Romp n’ Roll franchise is a kids’ enrichment and educational franchise unlike the traditional gym, art, or music-only ones found in most communities. Romp n’ Roll is unique as it targets a specific demographic — children ages 3 months to 5 years — with comprehensive, research-based and developmentally appropriate gym, music, dance, science and art classes all under one roof. Kids can have fun while learning and developing skills that prepare them for school.
Our franchisees see how much customers enjoy Romp n’ Roll franchise every day, but you don’t have to take our word for it. Below are a few reasons our customers love Romp n’ Roll.
We’ve worked hard to create a franchise environment that is like nothing else on the market. Each of our gyms is a colorful, physically engaging and intellectually nurturing, making us the premier place for parents and caregivers to bring their preschool age children. Just look at what some of our customers had to say:
“Can’t express enough how thankful I am to have this great place near us to bring our now 4 year old. We joined when they first opened two years ago. The staff is amazing. The facility is very clean, safe and of course kid-friendly. As a first-time parent, it was traumatic leaving my little one anywhere for the first time. The staff made it such a smooth transition by focusing on comforting my daughter and giving her the special attention she needed at that time. They incorporate learning into fun and they change up their classes so it never gets old. Especially love the arts and crafts time we spend there. Thank you, ladies!!”
—Meredith Scarfone, Wethersfield, CT
“Very clean and helpful employees. They have a good selection of things to do for kids of all ages. I like the separate room for kids who aren’t quite developed but it’s also open so the kids can crawl or walk into the big room. My daughter had milestones there in the few times we went, and I’m always impressed by the equipment that is also well maintained.”
—Benjamin Lee Belancik, Wethersfield, CT
To see what one of our locations looks like in action (and to hear more customer reviews), check out the video below:
Having a beautiful, colorful facility isn’t worth much if you don’t have the substance to back it up. Romp n’ Roll does, providing research-based and developmentally appropriate classes that prepare children for school. Parents can’t stop raving about how much these classes have benefitted their children:
“Noah has been attending class at RNR since he was about 9 months old, and is now 2.5 years old. He loves it! We attend Two for Twos weekly, and probably go to open gym about 3x a week, as well. We love the teachers and have met some good friends there, too!”
—Mary Beth Clarke Baker, Mechanicsville, VA
“Just went for our introductory class, and we loved it so much we had to become members! My 2-year-old daughter loved the art activities and the gym, and the staff was kind, patient and really fostered her creativity. The thing I love most is that it is a completely stress-free environment for us all; there are not many places to take your newborn and 2 year old and feel relaxed, so thank goodness for you, Romp n Roll!”
—Carolynn Jones, Winter Garden, FL
When you take your kids to a new place, you want to be sure they’re in the care of caring, trained professionals. At Romp n’ Roll, we pride ourselves on the quality and expertise of our staff. Our management training team works with franchisees to make sure that staff members provide a fun, safe and enriching experience for every child that enters our gyms. Our customers have taken notice:
“Had my son’s 2nd birthday party here and could not have been more pleased. Ms. Allison, Ms. Sabreena, Mr. Daniel and Mr. Chong made my little one’s day beyond unbelievable. The staff was super-attentive to all of our needs and very accommodating. Romp n’ Roll has truly perfected the art of the toddler birthday party. I couldn’t have asked for a better party. Highly recommended!!!”
—Scharmel Collins Ferguson, Harrisburg, NC
“Went to a birthday party for my grandson. What a wonderful place! Events were timed. Great supervision, children from one year of age and up playing. The staff was very professional. If you are interested in having a birthday party… please call and ask for Hazel. You will be very pleased!!! We were!!! Thanks again!!!”
—Phyllis JJ Powell, Winter Garden, FL
In most communities there’s huge demand from young families for the services Romp n’ Roll offers, and there’s no direct competitor. With the population of children younger than 5 expected to increase, Romp n’ Roll represents the chance to capitalize on a growing industry. Romp n’ Roll is focused on rapid growth and expansion this year, especially in the eastern half of the United States.
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Michael Barnett is the Co-Founder and CEO of Romp n' Roll. In addition to leading the Romp n' Roll management team, Michael is an active member of the International Franchise Association, the National Association for the Education of Young Children, and serves on the Board of Directors for Connor's Heroes and Juniata College Center for Entrepreneurial Leadership. He and his wife, Babz, were featured on the first season of ABC-TV's Shark Tank.